Jimzu Plam Candle Holder Set of 2
Returns
Returns are allowed within 14 days from the time of order. If 14 days have gone by since your purchase, unfortunately we can’t offer you credit or exchange.
All returns will be refunded in form of store credit that never expires. You will be credited the cost of the item less the shipping fee. You are responsible for the return fee as well.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If any of these are not met then a 15% restocking fee will be applied.
Items that are on sale are not eligible for a return. Size exchange is allowed if we still have the item available in stock. You will be responsible for the shipping cost for the new item regardless of the price.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without letting us that you will be returning it.
There are certain situations where credits are not granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error .
- Any item that is returned more than 14 days after delivery
Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account, within a 3 days.
Late or missing refunds (if applicable)
If you don't receive an email from us within 3 days of the item arrival to us then please contact us at info@mynameisrasha.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mynameisrasha.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.